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About J2M Group & Our Services
J2M Group LLC operates on behalf of local businesses ("Clients") to manage missed calls and improve customer engagement. When a Client's phone call goes unanswered, it is forwarded to the J2M system, which handles the interaction according to the Client's chosen service product.
J2M Group offers three distinct service products:
- News Reporter — Voicemail transcription and daily summary reports to the business owner. No SMS is sent to callers.
- Text Back — Explicit keypress opt-in followed by AI-powered SMS conversation on behalf of the business.
- Full Admin — AI voice bot engages the caller, collects information, requests text consent verbally, and coordinates follow-up between the business and caller via SMS.
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Product 1 — News Reporter
No SMS to Callers
The News Reporter product records and transcribes voicemails left by callers. The J2M system analyzes all voicemails received throughout the day, prioritizes them by urgency, and delivers a structured daily summary report to the business owner.
No SMS messages are sent to callers under this product. The only outbound SMS is the daily report delivered to the business owner, who has explicitly signed up for this service and provided consent as part of their J2M subscription.
Greeting Played to Caller
"Thanks for calling [Business Name] and sorry we missed you. Please leave a message after the tone and a professional will return your call as soon as possible." [Beep]
SMS to Business Owner
At the end of each business day, the owner receives a prioritized report via SMS or email summarizing all voicemails received, flagging urgent items, and noting any follow-up actions required.
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Product 2 — Text Back
Explicit Keypress Opt-In Required
The Text Back product enables callers to opt in to an SMS conversation with a J2M AI assistant acting on behalf of the business. Consent is obtained through an explicit keypress action — callers must actively press a key to opt in. No SMS is sent to callers who do not press the opt-in key.
Greeting Played to Caller
"Thanks for calling [Business Name] and sorry we missed you. Please leave a message after the tone and a professional will return your call as soon as possible. For immediate text support, press 1 now, and you will still have the option to leave a voicemail. Press 2 or stay on the line to leave a voicemail only." [Beep]
Consent Flow
Press 1 (Opt-In)
Caller actively chooses text support. System confirms consent, records voicemail, and initiates SMS conversation on behalf of the business. This keypress constitutes explicit opt-in consent.
Press 2 / No Key
Caller leaves voicemail only. No SMS is sent. Voicemail is transcribed and included in the business owner's daily report.
Simulated Text Back Flow
Consumer
Calls [Business Name] — call goes unanswered and is forwarded to J2M system. Presses 1 to opt in to text support.
J2M System
Sends confirmation SMS: "You have opted in to receive text support from [Business Name]. Reply STOP to opt out at any time. Msg & data rates may apply."
J2M Assistant
"Hi! We just missed your call at [Business Name]. We'd love to help — how can we assist you today? Reply STOP to opt out."
Consumer
"I need a quote for a new roof."
J2M Assistant
"Great, we can help with that! Can I get your name and address so we can get you an estimate?"
J2M System
After conversation ends, sends business owner a recap SMS: "New lead: [Name], interested in [Service]. Full transcript available in your dashboard."
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Product 3 — Full Admin
Verbal Opt-In + Owner-Directed Follow-Up
The Full Admin product deploys an AI voice bot to answer missed calls in real time. The bot engages the caller in natural conversation, collects key information, and explicitly requests the caller's verbal consent before any SMS is sent. The business owner then directs all follow-up via text.
How the Voice Bot Collects Consent
The AI voice bot conducts a natural conversation with the caller. Before ending the call, it explicitly asks for permission to follow up via text:
"Thank you for that information. A professional from [Business Name] will be in touch shortly. Would it be okay if we also sent you a text message once we have an update for you? You can say yes or no."
Only callers who respond affirmatively ("yes," "sure," "okay," or similar) are added to the SMS follow-up list. Callers who decline are not texted under any circumstances.
Simulated Full Admin Flow
Consumer
Calls [Business Name] — call goes unanswered and is forwarded to J2M voice bot.
J2M Voice Bot
"Thanks for calling [Business Name] and sorry we missed you. My name is Lisa and I'm here to help. What can I assist you with today?"
Consumer
"My AC stopped working this morning. I'm not sure what is going on, but I need someone out here ASAP to diagnose. Can you help?"
J2M Voice Bot
"Absolutely, we can help with that. Can I get your name and the best address for a technician to come out?"
Consumer
"John Smith, 123 Main Street."
J2M Voice Bot
"Thank you John. A professional from [Business Name] will be in touch shortly. Would it be okay if we also sent you a text message once we have an update for you?"
Consumer
"Yes, that's fine."
J2M Voice Bot
"Perfect. We will be in touch soon. Thank you for calling [Business Name] and have a great day!"
J2M System
Texts business owner: "New call from John Smith — AC not working, needs urgent visit at 123 Main Street. Caller consented to text follow-up. Reply with instructions for the assistant."
Business Owner
Replies: "Tell him we can be there between 2-4pm today."
J2M Assistant
Texts consumer: "Hi John! This is [Business Name]. We have a technician available today between 2-4pm. Does that work for you? Reply STOP to opt out."
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Opt-Out Vetting & Number Screening
Before any greeting or SMS is delivered, the J2M system automatically checks the incoming caller's phone number against our opt-out database in real time. This applies across all three service products.
New Caller
Proceeds through the normal flow for the business's chosen product.
Previously Opted-Out Caller
Hears a short greeting with no mention of texting. Voicemail is recorded. No SMS is sent under any circumstances.
The opted-out greeting is: "Thanks for calling [Business Name] and sorry we missed you. Please leave a message after the tone and a professional will return your call as soon as possible."
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Message Details
Message Frequency
1–8 messages per conversation, triggered only by the consumer's inbound call and explicit consent
Unsolicited Messages
No unsolicited or marketing messages are ever sent
Message & Data Rates
Standard message and data rates may apply depending on your carrier plan
How to Opt Out
Reply STOP to any message to opt out permanently at any time
How to Get Help
Reply HELP to any message for assistance
Trigger
Messages are only sent following an unanswered inbound call and explicit consumer consent
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Support & Opt-Out
Reply STOP to any message to opt out permanently. Reply HELP for assistance. For further support contact:
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Related Policies
For more information on how we collect, use, and protect your data, please review our full policies: