J2M Group LLC operates an automated missed-call text-back service on behalf of local businesses. This page explains how consumer consent is obtained, how messages are sent, and how to opt out.
When you call a business powered by J2M Group and your call goes unanswered, it is forwarded to our system. You will hear the following verbal consent message:
"Thanks for calling [Business Name]. We missed your call. As part of our service, we will send you one automated text message to follow up and help you. Message and data rates may apply. You can opt out at any time by replying STOP to any message. By staying on the line you consent to receive this text. We will be in touch shortly."
By remaining on the line after hearing this message, you provide verbal consent to receive a follow-up SMS from the business you called.
Below is an example of how the consent and messaging flow works for a consumer calling a business powered by J2M Group.
Every inbound call that triggers a text-back is logged in our secure database with the following information:
This record serves as documentation that the consumer initiated contact and heard the verbal consent message prior to receiving any SMS communication.
Reply STOP to any message to opt out permanently. You will receive one final confirmation message and no further texts will be sent.
Reply HELP to any message for assistance, or contact us directly:
For more information on how we collect, use, and protect your data, please review our full policies: